Member Services
916.563.2250 or 888.563.2250 toll-free
711 TDD/TTY
Monday through Friday 8 a.m. to 6 p.m. (excluding holidays)
memberservices@westernhealth.com
916.568.0126 fax
2349 Gateway Oaks Drive, Suite 100
Sacramento, California 95833
Secure Message Center for WHA Members: To better serve you, please log in to your MyWHA account for access to the secure message center. For general inquiries, please email us directly using the department email addresses listed on this page.
Nurse Advice Services
WHA Members: Nurse Advice Line
888.656.3574 toll-free
7 days a week, 24 hours a day
Behavioral Health Services
WHA Members: Optum Behavioral Health
800.765.6820 toll-free
7 days a week, 24 hours a day
Pharmacy Department
Prescription Requests
916.568.5280 fax
Premium Billing
916.563.2206 or 888.442.2206 toll-free
Monday through Friday 8 a.m. to 4 p.m. (excluding holidays)
premiumbilling@westernhealth.com
916.568.0334 fax
Automated Payment System
866.203.3303
7 days a week, 24 hours a day
Eligibility
916.563.2206 or 888.442.2206 toll-free
Monday through Friday 8 a.m. to 4 p.m. (excluding holidays)
eligibility@westernhealth.com
916.568.0334 fax
Employer Group Sales
916.563.3198 or 888.499.3198 toll-free
Monday through Friday 8:30 a.m. to 5 p.m. (excluding holidays)
whasales@westernhealth.com
916.568.1338 fax
Individual Sales
916.563.2250 or 888.563.2250 toll-free
Monday through Friday 8 a.m. to 5 p.m. (excluding holidays)
individualsales@westernhealth.com
916.568.1338 fax
For questions on premium/financial assistance, contact Covered California at 800.300.1506 or 800.889.4500 TTY
Provider Relations
916.614.6096 or 844.870.2178 toll-free
Monday through Friday 8 a.m. to 4 p.m. (excluding holidays)
providerrelations@westernhealth.com
916.568.0126 fax
Email directory@westernhealth.com to report any inaccuracies in WHA's provider directory.
Medicare Sales
Individual Plans: 916.246.7494 or 888.992.7494 toll-free
Monday through Friday 8 a.m. to 6 p.m. (excluding holidays)
medicaresales@westernhealth.com
916.568.1338 fax
Group/Retiree Plans: 916.563.3198 or 888.499.3198 toll-free
Monday through Friday 8:30 a.m. to 5 p.m. (excluding holidays)
whasales@westernhealth.com
916.568.1338 fax