Published: October 25, 2013
Western Health Advantage was the only California health plan to receive 4 out of 5 for “Consumer Satisfaction”.
Western Health Advantage was recently ranked third place among California health plans by the National Committee for Quality Assurance (NCQA) Private Insurance Plan Rankings 2013-2014. Western Health was the only health plan to receive 4 out of 5 for “Consumer Satisfaction”, the highest rating in California in this category.
NCQA, a private non-profit organization dedicated to improving health care quality and widely accepted as an industry standard for identifying which plans are among the best health plans in the United States. The rankings are based on NCQA's measurement of a health plan's performance in three categories: improving health care quality, providing responsive customer service and achieving high scores on NCQA accreditation surveys.
“We are extremely proud of this achievement. Providing our members with access to quality care has been our priority for the past 17 years,” said Garry Maisel, President and Chief Executive Officer.
Western Health Advantage’s commitment to member satisfaction shows in the outstanding results of member surveys. WHA’s local member services department consistently delivers efficient, expert service. WHA offers its members a variety of health and wellness tools including MyWHA Wellness online tools, available at WesternHealth.com.
About NCQA
NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care.