Western Health Advantage complies with applicable Federal and State civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, primary language, ancestry, religion, sex, gender, gender identity, sexual orientation, pregnancy, marital status, age, or disability, as applicable.

Western Health Advantage provides the following services at no cost and in a timely manner:

Reasonable modifications, aids and services to communicate effectively and give people with disabilities equal access and opportunities, such as: 

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats)

Language assistance services to ensure meaningful access to people whose primary language is not English, such as:

• Qualified interpreters
• Information written in other languages

If you need these services, contact the Member Services Manager at 888.563.2250 , TTY 711.

If you believe that Western Health Advantage has failed to provide these services or discriminated in another way on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability, you can file a grievance with:

You can file a discrimination grievance in person, or by mail, fax, email, or online. If you need help filing a grievance, our Section 1557 Coordinator is available to help you. 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at  https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone to:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
800.368.1019
800.537.7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.